ΕΞΥΠΗΡΕΤΗΣΗ ΠΕΛΑΤΩΝ

You may have questions...
WE ARE HERE TO ANSWER THEM!

MOST POPULAR QUESTIONS

How can I track my delivery/order?

To track the progress of your order visit: My Orders in the "My Account" sectionSelect the order you want to track. If an order has already been shipped, you can click "Tracking Number" for that order to find out when to expect delivery. 

PLEASE NOTE: If you do not have an account and checked out as a guest, you will need to wait for your order confirmation email to track your order.

I do not have an account, how can I track my order/delivery?

f you checked out as a guest, and therefore don't have an account, you can track your order by waiting for your order confirmation email.

When you place an order with us, you receive two emails. The first is an order confirmation, the second is the shipping confirmation. On this second email is the link you need to track your order on the shipping company's site.

Can i check out with Pay Pal?

Yes! You can use Pay Pal to check out!

How do I make changes to my order?

Once your order is placed, it immediately goes to our warehouse for processing. This ensures that we are able to ship your order quickly so you get your products as soon as possible, but it also means we are unable to modify or cancel your order.

Can I change my payment details once my order has been submitted?

No, you are not able to change your payment details once your order has been submitted. If you need to cancel your order for any reason, please see information on canceling your order.

Can I change my delivery date?

Once your order has been submitted, you are unable to change the date of your delivery. However, if you selected express delivery you will be contacted when the order is going to be delivered and give you the option to change the delivery date. Ground delivery is delivered via UPS and therefore you will not have this option.

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How can I change my delivery address?

Once an order has been placed, providing it has not been shipped already, you can contact us to see if we can change the address for you.

If your order has already been placed, it's best to call our customer care center at +30 216 8001 251 rather than e-mail. Our warehouse starts packing orders quickly to make sure your order arrives to you as fast as possible. We can't guarantee that we can change the delivery address (but we'll do our best!) so please take extra care when selecting your delivery address.

Can I change my order online after it's been submitted?

Please call our Care Center at +30 216 8001 251  as soon as you have made the order to see what our team can do to help you with this.

MOST POPULAR QUESTIONS

I've opened my product, can I still return it and get a refund?

Yes. If you have your receipt you will be able to get a refund

How long will it take to get a refund?

Once your returned goods are received by us, it usually takes 3-5 working days (depending on your card issuer) for the refund to appear in your bank account. However, this can take up to 14 days.

If you paid using Paypal, this usually is refunded the same working day.

I paid using PayPal, how can I get a refund?

If you paid by PayPal, in order to receive a refund you need to send your unused products to our Returns Department. Your refund will be issued by our customer care team and funds will be back in your account within 3 to 5 working days (depending on your bank). 

To return your goods to The Pionears Online Team please send the products you are returning along with a completed returns form, to the address below:

Send your return to: 
The Pionears Returns Department 
THE PIONEARS 
OMIROU 41-43, 17123 
ATHENS, GREECE

Do you offer free returns?

Can I return an item without a receipt?

Unfortunately, we are not able to support you return without a receipt.

What is the return policy on Made By You Range?

MOST POPULAR QUESTIONS

How can I track my delivery/order?

I do not have an account, how can I track my order/delivery?

Can i check out with Pay Pal?

How do I make changes to my order?

Can I change my payment details once my order has been submitted?

Can I change my delivery date?

How can I change my delivery address?

Can I change my order online after it's been submitted?

Where is my order?

What are your delivery charges?

How long will it take for my products to be delivered?

How can I get an update on my order?

How can I amend my delivery address when checking out via PayPal?

MOST POPULAR QUESTIONS

Do your products contain parabens?

What is the Made By You Range?

Accordion Title 1

MOST POPULAR QUESTIONS

Where can I find my order history?

How often will you email me?

I don’t want to receive emails anymore, how do I unsubscribe?

I forgot my password, what can I do?

Where can I find my order history?

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